MediBank is a secure digital health-record platform that helps you store, organise and access your medical records in one place, so your health history stays with you wherever you go.
Help centre
Questions? We're here
to make things clear.
Everything you need to know about your MediBank Health Identity, privacy, plans, emergency access and family care.
Your health information stays in your control.
Start here
General
10 answers
Your MediBank Health Identity is your personal digital health profile. It brings your medical records together over time and helps you access or share them when needed.
Your records are often spread across hospitals, labs, clinics, emails and paper files. MediBank helps bring them together under one Health Identity, giving you easier access to your complete health history.
You can store supported medical documents such as prescriptions, laboratory reports, diagnostic reports, discharge summaries, vaccination records and other relevant health records.
Yes. MediBank is designed to help you organise health records from different healthcare providers in one place.
Yes. You can access your MediBank account through supported devices and platforms wherever the service is available and you have an internet connection.
Yes. MediBank allows you to securely share your records with healthcare professionals while keeping you in control of access.
No. Your MediBank records are associated with you, not with a particular hospital. You can share relevant records with another healthcare professional when required.
No. MediBank is a health-information technology platform. It does not replace a doctor, hospital, medical diagnosis or professional medical advice.
No. MediBank does not replace a qualified healthcare professional. Any medical decisions, diagnosis or treatment should be discussed with your doctor.
Still curious?
Talk to our team ↗Can't find the answer you need?
Our support team is ready to help you find your way.